Frequently Asked Questions

How long does it take to make my order?

Every piece is lovingly handmade to order, just for you. Depending on the product and design complexity, your order will be ready in 7–14 days.

What is your refund and exchange policy?

Because every item is made to order especially for you, we are unable to offer refunds. However, if your item arrives damaged, or there is a genuine quality concern, we are happy to discuss an exchange.

Can I request a custom order?

Absolutely — custom orders are Chinki’s favourite! You can choose your colours, size, and any special design details.

What yarn do you use? Is it safe for newborns?

All our pieces are made with 100% organic, hypoallergenic cotton yarn — machine washable, ultra-soft, and completely safe for newborn and sensitive skin.

Do you ship to India?

Yes! We ship worldwide including all cities across India. All items are handmade in Himachal Pradesh, India.

What baby sizes do you make?

We make sizes from Newborn through 12–18 Months. Custom sizes are also available on request.

Is organic cotton really better for newborn skin?

Yes, especially for newborns. Organic cotton is grown without pesticides or harsh chemicals, making it significantly gentler on sensitive skin.

How do I wash and care for handmade knitted baby clothes?

All our pieces are machine washable on a gentle cold-water cycle. We recommend air drying flat to preserve the shape.